ADSHALL ROAD MEDICAL PRACTICE
STATEMENT OF PURPOSE
The name and address of the registered provider is :
Adshall Road Medical practice
Drs Gillott & Lamont
97 Adshall Road Medical practice
Phone Number 0161 491 2292
Website Address adshallroadmedicalpractice.co.uk
Registered manager – Dr A Gillott
Practice manager – Mrs J Edwards
The surgery was purpose built in 1988 and extended in 2010. The practice is located in Cheadle, part of Greater Manchester situated approximately 3 miles west of Stockport. All of the practice’s rooms are at ground floor level with onsite parking.
AIMS AND OBJECTIVES:
· Provide a high standard of Medical Care
· Be committed to our patients needs
· Act with integrity and complete confidentiality
· Be courteous, approachable, friendly and accommodating
· Ensure safe and effective services and environment
· To improve as a patient centred service through decision making and communication.
· To maintain our motivated and skilled work teams
· Through monitoring and auditing continue to improve our healthcare services
· Maintain high quality of care through continuous learning and training.
· To guide our employees in accordance with diversity and equality
· To ensure effective and robust information governance systems
· Treat all patients and staff with dignity, respect and honesty
Our purpose is to provide people registered with the practice with personal health care of high quality and to seek continuous improvement on the health status of the practice population overall. We aim to achieve this by developing and maintaining a happy sound practice which is responsive to people’s needs and expectations and which reflects whenever possible the latest advances in Primary Health Care.
The Primary Health Care Team
Dr Anna Gillott
Dr Clare Lamont
MBChB MRCGP DRCOG
Dr Anita Buckley
Dr Samatha Chinnakotla
Dawn Jarvis RGN
Clare Smith RGN
Health Care Assistants
Our team of healthcare assistants run clinics for blood tests; blood pressure, pulse and urine checks; healthy living screening; smoking cessation; hypertension; stroke monitoring; ischaemic heart disease and chronic heart disease reviews. flu vaccinations
Jo Edwards is the practice manager who is in overall charge and is responsible for the smooth running of the practice.
The reception team man the reception desk, arrange various appointments, pass on information/queries and liaise with the doctors and nurses for our patients, explain our services and answer telephone calls.
Our secretary is able to answer patient enquiries regarding referrals /communications between the practice and other agencies e.g hospitals.
The administrative team is responsible for updating patients records with letters received by hospitals and ensuring our patients are recalled for their reviews.
All members of our team are happy to assist our patients with any enquiries.
Adshall Road Medical practice covers parts of Cheadle and surrounding areas. Our boundary map is available to patients on request.
Home visits are for patients who are too ill or frail to attend the surgery, please request a visit by 10:30am if possible. The receptionist may need to ask for more information to allow the doctor to assess the degree of urgency.
Out of Hours
When the surgery is closed, if you require urgent medical advice or attention, please telephone NHS 111. If you telephone the surgery when we are closed you will be given this number to ring.
All calls made to this service are reported back to the GP the following working day.
Telephone 0161 491 2292 and reception staff will help you.
We have routine bookable appointments Monday to Friday from 8.30am.
Telephone consultations are also available every day.
Translators are bookable on request for our deaf patients and our telephone interpreter service is available for other languages.
The surgery offers extended hours on:
Wednesday mornings from 7am
Thursday morning from 7am
These appointments are especially beneficial to those patients who find daytime appointments difficult.
The general surgery phone is not open during these extended hours.
We take into account that not all illnesses are planned. We therefore have same day urgent
appointments available in the morning and in the afternoon. Please ring at 8am to request a morning appointment and ring at 1.30pm for an afternoon appointment, we operate a telephone triage system where the doctor may assess you over the telephone first.
To order a repeat prescription, please return your repeat prescription request form suitably marked or a written request. We require 48 hours notice for repeat prescriptions.
We adopted the Electronic Prescribing Scheme in January 2015 which means that your prescription can go straight to your nominated pharmacy for dispensing after your request. To nominate your pharmacy just speak to your chosen pharmacist on your next visit or alternatively speak to our receptionists who will be happy to help.
Postal requests enclosing a SAE can be implemented.
You may also order repeat medication through our website once registered for this service.
Unfortunately we cannot process prescriptions requests over the phone.
The Regulated Activities under CQC
General medical services and routine medical checks involving an holistic approach.
Adshall Road Medical Practice registered with The Care Quality Commission 01/04/2013
The Practice is registered in respect of Diagnostic and screening procedures, Family planning, Maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.
Management of chronic disease
This encompasses a wide range of conditions which require long term treatment and care. Our priority is to ensure this care is on-going and appropriate; to this end we shall endeavour to review patients’ medication on an annual basis. Diabetic, Stroke, CHD, Respiratory clinics are regularly held throughout the year.
General nursing care
Our nurses provide contraceptive services, smoking cessation advice, blood pressure monitoring,travel advice and chronic disease reviews; they also
perform vaccinations and smear tests.
Midwife clinics are held regularly at the surgery every Tuesday afternoon. The doctors also provide ante-natal and postnatal care.
This service is provided by specially trained nurses.
Family Planning and Contraceptive services
This is provided by doctors and nurses. Nurses are able to provide follow up contraception monitoring for all methods initiated by the doctor. The practice does not provide a fitting or removal of coils service and patients are advise to visit their local family planning clinic (details are available from reception)
Child health surveillance
8 week baby checks are with Dr Gillott or Dr Lamont and 8 week immunisations can be with any of the nurses.
The 8 week check and 8 week imms are booked for the same day, the times being as near to each other as possible for our patient convenience. A letter with these appointment times are sent out on receipt of babies discharge notification from hospital.
Vaccinations and immunisations
This practice strongly supports childhood immunisation programme. All routine childhood
immunisations are performed at the surgery by a nurse following an automatic invitation from the Local Health Authority, the practice will then continue to remind patients if not attended or booked an appointment.
The practice offers all ‘at risk’ patients the seasonal influenza vaccine from September to January every year.
Foreign Travel Health Advice
The practice offers a Travel Vaccination appointments with the practice nurse. Patients should complete a travel form which advises which countries they intend to visit and the date of departure. This form should be completed prior to their appointment. Some vaccinations may incur a charge. Please make a separate appointment for each person wishing to travel, which should be at least 6 weeks prior to travel, appointments should therefore be booked before this time to ensure availability.
Weight Loss clinic
Appointments are lead by our nurse team to offer help, support and advice to patients who want to lose weight and maintain a healthier lifestyle.
We offer a smoking cessation service with our nurse/health care assistants for patients needing advice and support when trying to stop smoking.
We offer a minor surgery service for both excisions and injections.
Access to Patient Information
All patient information is considered to be confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.
Confidential patient data will be shared within the health care team at the practice and with other
health care professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality.
Confidential and identifiable information relating to patients will not be disclosed to other individuals without their explicit consent, unless it is a matter of life and death or there is a serious risk to the health and safety of the patients or it is overwhelmingly in the public interest to do so.
Access to your Health Records.
You have a legal entitlement to see health records. All records stored on computer can be accessed. You are entitled to copies of your records however a charge may be levied. If you wish to see your records you should apply in writing.
Data Protection Policy
The practice is committed to security of patient and staff records.
The practice will take steps to ensure that individual patient information is not deliberately or
accidentally released or (by default) made available or accessible to a third party without the
patient’s consent, unless otherwise legally compliant. This will include training on Confidentiality
issues, DPA principles, working security procedures, and the application of Best practice in the
The practice will undertake prudence in the use of, and testing of, arrangements for the backup
and recovery of data in the event of an adverse event.
The practice will maintain a system of “Significant Event Reporting” through a no-blame culture to
capture and address incidents which threaten compliance.
DPA issues will form part of the practice general procedures for the management of Risk.
Specific instructions will be documented within confidentiality and security instructions and will be promoted to all staff.
This practice is a group practice which means you can see any doctor within the practice for a routine appointment.
For emergency appointments/telephone triage, due to the urgent nature of these appointments, they will be booked in with the doctor that is available. This doctor may not be specified until your arrival.
Responsibilities of Patients
Patients have certain responsibilities:
- Keeping appointments. Please try to arrive on time. If you are unable to attend an appointment, please inform the clinic or surgery in good time. Address. If you move house, change address or telephone number, or the postcode is changed, please inform us.
- Treat all healthcare staff in a reasonable, courteous manner.
- Use emergency services in a responsible manner. Please use the out-of-hours services for emergencies only and not for routine care.
- Take care with medicines. Medicines are for one person only and should not be shared. Keep them safely away from children and in the original container. Take any unwanted medicines to a chemist for safe disposal. Please ensure you attend your medicine reviews when requested.
Patients Legislated Rights
Rights that have been written into law by means of Parliamentary Acts or Bills. (For example, Access to Health Records Act 1990). As a patient of the NHS you have 10 guaranteed, Legislated Rights.
- You are entitled to receive health care on the basis of clinical need, regardless of your income.
- You are entitled to be registered with a Medical practice. If a practice is unwilling to take you on his/her list, you should be
given a written reason for this decision. Primary Care Services can arrange for you to be registered with a practice. You are entitled to change your practice at any time. You do not have to give a reason for your decision.
- You are legally entitled to accept or refuse treatment as you see fit. This includes examinations, tests, diagnostic procedures, medication, operations, etc.
- You can refuse to be examined or treated in the presence of medical students.
- You can refuse to be involved in research trials. If you do not agree to be involved in research trials, you can withdraw at any time.
- You are entitled to equal treatment regardless of race, gender, age or disability.
- You have a right to information on GP practices in your area and the services they provide. All practices must provide an information leaflet.
- You are legally entitled to make a complaint about health services.
· You have a right to confidentiality. Personal information about your health is confidential and should only be disclosed to those who need that information to provide you with effective treatment.
Violent Patients – Zero Tolerance
The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has
the right to remove violent patients form the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.
In this situation we are obliged to notify the patient in writing of their removal from the list and
record in the patient’s medical records the fact of the removal and circumstances leading to it. Stockport NHS is then responsible for providing further medical care for such patients.
Comments, suggestions and complaints
We welcome comments and suggestions on our service. If we fail to provide the highest care possible, please make any observations known to our practice manager who will, where appropriate, use our complaints procedure to try to correct the problem.
All our staff are here to help you.
A carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour who could not manage without their help. This could be due to age, physical or mental illness, substance misuse or disability. Anyone can become a carer, carers come from all walks of life, all cultures and can be of any age.
Please inform our reception staff if you are a carer or are cared for by another person. This will alert us to your possible needs in this role.
Change of personal details
Patients are asked to notify the practice as soon as possible of any change of name, address or telephone number; not forgetting to indicate all the persons involved in this change. In an
emergency this could be absolutely vital.
This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Should you need a professional chaperone present at a consultation or procedure then please alert reception staff.
As you are aware, we ask you for personal information in order that you can receive appropriate care and treatment. This information is recorded on a computer; consequently, we are registered under the Data Protection Act.
The practice will ensure that patient confidentiality is maintained at all times, by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, which is what we are, it is sometimes necessary that medical information about you is shared with other members of the team.
Patient Participation Group
This practice is committed to continually improve our services by learning from and listening to our patients.
We have a Patient Participation Group and we are always looking for new members, please ask reception.
Adshall Road Medical practice Statement of Purpose
Signed by Registered manager
Reviewed due to change in Practice staff 28/09/2016:01/09/2017
next review 01/09/2018