Practice Information Booklet
Adshall Road Medical Practice
97 Adshall Road
Telephone Number - 0161 983 5400
Practice Website – www.adshallroadmedicalpractice.co.uk
Dr Anna Gillott (Female)
Senior GP Partner
Dr Clare Lamont (Female)
MBChB MRCGP DRCOG
Dr Anita Buckley (Female)
Dr Michelle Cooper (Female)
Practice Manager - Mrs Jo Edwards
Sister Dawn Jarvis
Sister Clare Smith
In Practice Pharmacist
1 Healthcare Assistants
8 reception staff and 2 secretaries assist us.
The Practice has suitable access for our disabled patients
We run an appointments system for all surgeries and clinics. Routine appointments can be made by telephone or in person via our intercom. Doctor’s appointments can also be booked online (Please ask at reception for more details). Reception is open between 8:30am and 6:00pm Monday to Friday, phone lines are open from 8am until 6.30pm.
Emergency (same day) appointments
All requests for emergency (same day) appointments will be triaged by the doctors. Patients are requested to ring at 8am or at 1.30pm and will be called by the GP as soon as possible. If you have not received a call within 1 hour we would ask that you call the surgery back.
This Practice is committed to ensure that any ill child that needs to be seen will be accommodated the same day. If clinically indicated we would also arrange to follow up the same day to monitor our patient’s condition.
Patients who are more than 10 minutes late for their appointment, for whatever reason, will be asked to rebook. Unfortunately, as we run busy appointment clinics we do not have the facility to fit in late attenders.
New Patient Registration
If you have moved into the practice catchment area (see attached map), please come in and complete a registration form. We will also request to see some proof of identity i.e photo identification and proof of address to help us ensure the correct matching with NHS central patient registry.
Home visits are for patients who are too ill or frail to attend the surgery, please request a visit by 10:30am if possible. The receptionist may need to ask for more information to allow the Doctor to assess the degree of urgency. The Doctor will call you prior to your visit.
Out of Hours
If you phone the surgery number your call will be intercepted and you will be provided with the on-call telephone number to contact. (before 8am and after 6.30pm and weekends this will be NHS Direct dialling 111)
1 Hour Reception Closure
From 17/08/2016 the Practice will close for an afternoon approximately every 1 – 2 months to allow for staff training. Advance Notice of the date and time will be publicised in Surgery. If during this time you need advice Mastercall will be providing cover in addition to advice available from 111.
We are computerised for safety and convenience. Please return repeat prescription request forms suitably marked to the Practice. We require 48 hours notice for repeat prescriptions.
From January 2015 The Practice adopted the Electronic Prescribing Scheme which means on receipt of your request your prescription will be sent electronically to your nominated pharmacy. If you would like to nominate a pharmacy please ask at your chosen pharmacy or alternatively ask our receptionists who would be happy to help.
Online access – If you would like to order your repeat prescriptions online please ask at reception for details.
Prescriptions may not be ordered over the phone.
This service is provided for patients who are infirm.
If you feel that something can be dealt with over the telephone, bookable consultations are available with our
Test results are given out daily between 12pm and 4pm
Patients can self-certify for the first 7 days absence from work. If a sick note is needed after this time the patient would need a routine appointment with the doctor.
The Practice is committed to teaching doctors of the future and as such they may sit in your consultation with your permission. Qualified Doctors in General Practice training will take their own appointments but are under the supervision of the Doctors at the Practice.
Travel Vaccinations – The Practice does not hold a Travel Clinic – patients are advised to contact their local travel clinic for an appointment.
Medical Examinations – Private medical examinations for special purposes such as pre-employment, HGV licenses, insurance etc. are undertaken during surgery hours and incur a charge.
This Practice is a group practice which means you can see any doctor within the Practice for a routine appointment. For emergency appointments, due to the urgent nature of these appointments, they will be booked in with the doctor that is available. This doctor may not be specified until your arrival.
Named Accountable GP for all Patients
You may be aware that all Practices are required to provide all their patients with a named GP who will have overall responsibility to the care and support that our Surgery provides them.
This does not prevent you from seeing any GP in the Practice as you currently do.
Your registered Doctor is held on your medical records please ask at reception if you would like to confirm which Doctor this is or contact us on the telephone number below. This will be a GP partner – i.e Dr Lamont or Dr Gillott
You do not need to take any action, but if you have any questions, or wish to discuss this further with us, please contact Reception.
For all our patients that have attained the age of 75 an accountable GP will be assigned to you, this GP will oversee the delivery of a multi-disciplinary care package designed to meet your needs.
Consultations under GMS contract
If you have not been seen by a gp within 3 years, consultations are available and examinations will be carried out that are appropriate to your healthcare needs.
If you are 75 years of age or over and have not seen a gp within the last 12 months, consultations are available and examinations will be carried out that are appropriate to your healthcare needs.
If you have a complaint about the service you have received please let us know. We cannot start to resolve your complaint until we know about it.
Our practice complaints procedure meets all the national criteria and is part of the NHS system for dealing with complaints. For full guidance, please ask at reception for our Complaints Handling guide. Letters of complaint should be addressed to the Practice Manager.
You may not wish to make a complaint, but to make a comment or suggestion for improvement, instead. We have a separate system for you to do this. You can post your comments/suggestions into our post box or prescription box in the porch area or hand it into reception or contact us via our website. The issues raised under this system are discussed within the practice team to learn from or to try and find practical ways of implementing these.
Communication special needs
If you have a disability or need alternative communication/support please let us know. We currently have access to a telephone interpreter and a signing interpreter should this be required.
Our usual method of contact is by letter or telephone, if you require any further support please let us know.
Patient access allows you to order repeat prescriptions and book routine GP appointments directly.
Equality and Diversity
This practice is an equal opportunities employer and we strive to ensure that we respect the privacy, dignity, needs and
beliefs of all our patients, carers and colleagues.
Access to your Health Records.
You have a legal entitlement to see your medical records. If you wish to see your records you should apply in writing, please ask at reception for the appropriate form to meet your needs.
Confidentiality and Data Protection
Patient confidentiality is treated very seriously and this is reflected in how
we manage your records. We hold all records on the computer system and allow information to be shared only when and if it is needed as part of your care. We would not share any part of your record with anyone outside the NHS without your permission.
Please see our fair processing notice available on our website or in reception for further information.
USEFUL TELEPHONE NUMBERS
Age UK - Stockport
Citizens Advice Bureau - Stockport
0808 278 7803
0800 917 8282
Flag (local advice)
Health advice & information
0161 204 4777
Social Services (adults)
(children & families)
Stepping Hill Hospital
Stockport without Abuse
Please ask at reception
Heart Disease - Prevention/Lifestyle – Assessment of risk factors e.g. Blood Pressure, Cholesterol and Family History etc.
Health promotion advice including smoking cessation, healthy lifestyle.
Asthma Clinic – Assessments, treatment and monitoring of Asthma.
Hypertension/High Blood Pressure Clinic – Monitoring of, and treatment for high blood pressure.
Diabetic Clinic – Assessment, treatment and monitoring of diabetics.
Cervical Smear Tests
Ante natal and post natal clinics
Spirometry Clinics - Assessment, treatment and monitoring of chronic obstructive airways disease.
Minor Surgery – injections
Child health surveillance and immunisations
Long term medication management – monitoring for patients on long term medication requiring regular blood tests.
Surgery times occasionally run slightly earlier both a.m and p.m.
Mon 7.30 to 11.00am & 2.00pm to 8.00pm
Tues 9.00 to 11.00am & 2.00pm to 5.00pm
Weds 9.00 to 11.00am & 2.00pm to 5.00pm
Thurs 7.40 to 11.00am & 2.00pm to 8.00pm
Fri 7.30 to 11.00am & 2.00 pm to 6.00pm
Zero Tolerance Policy
This Practice considers aggressive behaviour to be any :-
Abusive /aggressive comments for example shouting at a member of staff
Derogatory comments regarding the staff or the Practice
Cursing and/or swearing
Physical contact and/or aggressive gestures
Any behaviour that makes our staff feel distressed
No abuse of our staff is acceptable whether verbal or physical. All abuse will be reported to the Practice Manager who will keep a log of all incidents.
All physical abuse or threatening behaviour of any of our staff is reported to the police. The patient will then be removed immediately from our Practice list. The Health Authority will inform the patient of the need to register with a new doctor.
Any incident of from the above list whether in person or on the telephone is reported immediately to the Practice Manager (or GP in the absence of the PM) and recorded in the log book kept in the reception area. If appropriate the Practice Manager will discuss the incident with the GPs and a formal letter will be sent to the patient. A copy will be kept with their medical records. Any response to the letter will be recorded in the log book and the letter will be kept on file.
If the patient’s name appears twice in the log book a second letter will be written advising of their removal from our Practice List and the need to register with a new doctor.
Responsibilities of Patients
Patients have certain responsibilities:
- Keeping appointments. Please try to arrive on time. If you are unable to attend an appointment, please inform the clinic or surgery in good time.
DNAs (Did Not Attend) are a huge problem in the NHS, wasting millions of hours and pound every year. From 01/08/2016 patients who repeatedly fail to attend for appointments will be sent a written warning and further DNAs could result in removal from the Practice.
Please make a note of your appointment and if you are no longer able to keep it then please let us know in advance.
- Address. If you move house, change address or telephone number, or the postcode is changed, please inform us.
- Treat all healthcare staff in a reasonable, courteous manner.
- Use emergency services in a responsible manner. Please use the out-of-hours services for emergencies only and not for routine care.
- Take care with medicines. Medicines are for one person only and should not be shared. Keep them safely away from children and in the original container. Take any unwanted medicines to a chemist for safe disposal. Please ensure you attend your medicine reviews when requested.
Patients Legislated Rights
Rights that have been written into law by means of Parliamentary Acts or Bills. (For example, Access to Health Records Act 1990). As a patient of the NHS you have 10 guaranteed, Legislated Rights.
- You are entitled to receive health care on the basis of clinical need, regardless of your income.
You are entitled to be registered with a Medical Practice. If a Practice is unwilling to take you on his/her list, you should be given a written reason for this decision. Primary Care Services can arrange for you to be registered with a Practice. You are entitled to change your Practice at any time. You do not have to give a reason for your decision.
- You are legally entitled to accept or refuse treatment as you see fit. This includes examinations, tests, diagnostic procedures, medication, operations, etc.
- You can refuse to be examined or treated in the presence of medical students.
- You can refuse to be involved in research trials. If you do not agree to be involved in research trials, you can withdraw at any time.
- You are entitled to equal treatment regardless of race, gender, age or disability.
- You have a right to information on GP Practices in your area and the services they provide. All practices must provide an information leaflet.
- You are legally entitled to make a complaint about health services.
- You have a right to confidentiality. Personal information about your health is confidential and should only be disclosed to those who need that information to provide you with effective treatment.